Get In Touch
Frequently Asked Questions
AMROTEC® requires that end-users or customers properly Register themselves on our website by going through “REGISTER” and create their own account. Benefits:
- Registered customers can rest assure that order will be processed in a timely manner.
- Registered customers can enjoy a one time 5% off on their very first purchase.
- All customers can login to their own account, view past, current, and pending orders and able to edit their user profile or password.
- Registered Users would have access to the Product Support Section to view product operation and functions training videos and receive other supports.
You must REGISTER your account on our website to have access to PRODUCT SUPPORT page and receive below support.
Or, call us at:
Monday – Friday, 8AM to 4PM Hawaii Std. Time.
One of our customer service personal would walk you through our Quick User guide and provide basic training on machine’s operation and functionality. Please have the equipment ready in front of you when you call us (with some monies or coins as applicable). You can also download Quick guide, Product User Manual and Watch videos on each of our product description page.
Purchaser will need to obtain a Return Merchandise Authorization (RMA) number from AMROTEC® by contacting us via email – RMA@amrotec.com with your Item serial number, date of purchase, and description of the problem. AMROTEC® service department will reach out to you to perform some troubleshooting steps and if it is determined that issue cannot be resolved over the phone without disassembling the item / machine, then, AMROTEC® will email you RMA form with RMA number to be used to return to item to our Repair center in Hawaii or to one of our authorized Dealer’s service center. Please fill in the form to request for our RMA at:
Due to (i) AMROTEC®’ s strict production quality control and satisfactory testing prior shipping every products to customer, (ii) substantial discount price (SALE PRICE) offered throughout this website and direct sales to end-users, AMROTEC® established an “ALL SALES ARE FINAL” policy for all products (particularly for those designated as “SPECIAL PRODUCT ORDER”) the Purchasers purchased through this AMROTEC®’s E-Commerce Website (https://shop.amrotec.com/direct). However, for certain products, Purchaser may qualify for 7-days return policy under certain Terms and conditions: (Click below)