AMROTEC® E-Commerce Store:
Terms and conditions: (Order, Shipping, Warranty, Return and Disclaimer)
Registration is recommended. By properly registering on our website, customer can enjoy an additional 5% discount on all Sales Items.
Welcome to AMROTEC® E-Commerce Store, a web site owned and operated by Amro-Asian Trade, Inc.
All content included on this site and within our catalog, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Amro-Asian Trade, Inc or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site and within our catalog is the exclusive property of Amro-Asian Trade, Inc. and protected by U.S. and international copyright laws. All software used on this site is the property of Amro-Asian Trade, Inc. or its software suppliers and protected by United States and international copyright laws.
AMROTEC® is a registered trademark of Amro-Asian Trade, Inc. in the United States and other countries. The AMROTEC® logo and the Products, graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Amro-Asian Trade, Inc. and may not be used in connection with any product or service that is not AMROTEC® branded products and in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Amro-Asian Trade, Inc. All other trademarks not owned by Amro-Asian Trade, Inc. that appear on this site and within our catalog are the property of their respective owners, who are not affiliated with, connected to, or sponsored by Amro-Asian Trade, Inc.
LICENSE AND SITE ACCESS
Amro-Asian Trade, Inc. (“AMROTEC®) grants you a limited license to access and make personal use of this site, but not to download (other than page caching) or modify the site or any portion of it, except with express written consent of Amro-Asian Trade, Inc. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. No part of the AMROTEC® E-Commerce web site may be reproduced, duplicated, copied, sold, resold, visited, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), or otherwise exploited for any commercial or non-commercial purpose without express written consent of Amro-Asian Trade, Inc.
AMROTEC® posted product catalogue, user’s quick guide, user manual and video to properly demonstrate each of the product(s) operation and functionality and attempted all information to be as accurate as possible. However, AMROTEC® does not warrant that product descriptions, prices, photographs or other content of this site or our catalog is complete or error-free. All product descriptions, case assortments, variations, prices and ship dates are subject to change and availability without notice. We reserve the right to refuse any sale which does not adhere to our terms and conditions. Unless otherwise agreed in writing, the prices stated herein include Free Shipping to all States of United States of America unless otherwise stipulated. All products are packed in accordance with domestic and international packaging guideline with AMROTEC® standard procedures of quality control. All oversized items are packaged within a wooden crate or put on wooden pallet to prevent shipping damages.
ACCEPTANCE OF ORDER
This sales order sets forth the standard terms and conditions on which Amro-Asian Trade, Inc. (“AMROTEC®”) has sold to the purchaser (“Purchaser”) the products described in product description and in the shopping cart hereof (collectively the “Products”). Commencement of delivery of the Products, and contained in this document of any of Purchaser’s forms, this order is expressly conditioned on these terms and conditions and any terms on the front of this document and on others. AMROTEC® reserves the right to rejects any offer and sell which does not comply with our store’s policies. In all cases, AMROTEC® requires all orders to ship to the billing address of the credit card and retains the right to cancel any order that is not compliant to this requirement without first receiving approval from AMROTEC®.
SHIPPING AND DELIVERY:
For all In-Stock items, AMROTEC® usually delivers products to customers within 7 – 10 business days upon an order is placed (except SPECIAL PRODUCT ORDER) and by Ground transportation means (UPS or Ground trucking company). Transportation method is depending on product packaging (weight and dimension and if packaging requires wooden crate or palletizing) and customers will be informed of shipping method once the order is confirmed and if it is not already stated on the product pages. As to Products marked as “SPECIAL PRODUCT ORDER”, they may require 1 – 2 months of delivery time due to their complex nature of electronics and hardware and quality control and testing to be performed prior shipping is made as well as items to be packed with AMROTEC’s special customization packaging including wooden crate and Palletization. AMROTEC® will use its best efforts to deliver Products on or before the estimated delivery date which will be provided to Purchaser after a designated “SPECIAL ORDER PRODUCT” order is placed through this website. If AMROTEC® determines that it will be unable to meet the estimated delivery date, it will give prompt notice to Purchaser and deliver the Products as soon as practicable under circumstances. In no event will AMROTEC® be held liable for any damages or expenses caused by delays in delivery which is beyond AMROTEC’s control, such as natural disaster or pandemic and so on.
RISK OF LOSS
All items purchased from AMROTEC® are shipped pursuant to a shipment contract with a shipping carrier. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Sometimes item may become damaged in transit. Please let us know what is damaged, in as much detail as possible with photos, so that we can contact the shipping carrier to assist you to initiate a damage claim and to determine the next step. Please keep original packaging, item with all accessories as it is shipped and do not dispose anything until a damage claim is accessed by shipping carrier and a claim has been filed.
Unless otherwise agreed to in writing, all Products sold by AMROTEC® through this E-commerce website shall include 1 year (12 months) Warranty (from the date of delivery of products to customers) covering phone support, parts and labor. Product must be shipped in original packaging to AMROTEC®’s location in Honolulu or to one of the AMROTEC®’s dealers location (Repair Center) across the United States as instructed by AMROTEC® in writing when a valid RMA issued to all customers. Shipping cost to ship the item to our repair center during this warranty is not covered and must be payable by purchaser to ship the item to AMROTEC®’s designated location, but, AMROTEC® will pay for returning the item to Purchaser after item is being repaired. During the warranty period, a return merchandise authorization (RMA) number and authorization letter must be obtained from us prior shipping customer’s item to our ship-to-address instructed by AMROTEC®. Shipping the item without an approved RMA number and RMA authorization approved letter from AMROTEC® will result in refusal of acceptance of the product. Purchaser may elect to purchase extended warranty coverage during the initial purchase of the product from this website, if offered by AMROTEC®. Following the Warranty period, Purchaser may elect to purchase extended coverage or maintenance agreements or other services which may be offered to Purchaser by AMROTEC® at the conclusion of Warranty period. Purchaser is under no obligation to purchase extended warranty or service / maintenance contract.
ALL SALES ARE FINAL (7-Days Return Policy subject to conditions)
Due to (i) AMROTEC®’ s strict production quality control and satisfactory testing prior shipping every products to customer, (ii) substantial discount price (SALE PRICE) offered throughout this website and direct sales to end-users, unless otherwise agreed to in writing, “ALL SALES ARE FINAL” for all products the Purchasers purchased through this AMROTEC®’s E-Commerce Website (https://shop.amrotec.com). If delivered product is determined to be defective upon arrival (DOA) or not operating as product is intended to according to product specifications advertised and Purchaser informed AMROTEC® in writing within 7 (Seven) business days upon receiving the item, AMROTEC® reserves to right to determine the defect and cure the defect by contacting purchaser directly by providing technical support over the phone or via email (Purchaser’s co-operation is needed) and if defect still not being cured according to product specifications within reasonable time period by AMROTEC®, AMROTEC® reserves the right to exchange the product with exact same product that meet the specifications of the product as advertised or issue refund after deducting any applicable charges. Exchange (product replacement) must require our RMA (Return Merchandise Authorization) and replacement product must be shipped to Purchaser after first receiving of the Original products purchased according to our return or RMA policies described under RETURN POLICY section.
SPECIAL PRODUCT ORDER:
AMROTEC® designated certain products listed on this website as “SPECIAL PRODUCT ORDER” items, such as K-3,/4/8/12 Banknote Sorters, S-Series Coin Sorters and others, due to their complex nature of electronics and hardware and quality control and testing to be performed prior shipping is made as well as items to be packed with AMROTEC’s special customization packaging including wooden crate and Palletization. If customer orders onsite products and related software installation and training at-site, (if chosen and paid by customers at the time of the order) and performed by AMROTEC®’ or our authorized service or software team, this would also require additional preparation and flying in to customer’s site from our location or from our third party’s location, thus require additional time. Therefore, all “SPECIAL ORDER” item, Non-stock merchandise, custom programmed Products, software Products, and other custom configured Products ARE NOT returnable for product exchange or store credit or refund in any circumstances unless it is determined Product was shipped in error or defective to it’s specifications and functionality upon received by customers. “SPECIAL PRODUCT ORDER” and quantity discounted Products are covered by AMROTEC®’s warranty. AMROTEC®’s warranty information is provided in the product’s documentation on each of the product listed on this website.
As a highly valued customer, your satisfaction is very important to us. Although AMROTEC® E-Commerce Website established “ALL SALES ARE FINAL” policy, if you are not satisfied with your purchase or require training, we will do utmost care and promptly address your issue as quickly and easily as possible. Simply call us at our Toll-Free 1-877-570-2676 (8am – 4pm Hawaii Standard Time) and one of our service professional will assist you on the phone or via email to train you on equipment operation and functionality or resolve any issues you may have with the products you purchased. See our Return Policy under return and RMA Policy page.
The prices provided herein are exclusive of any federal, state or local sales, use, excise, or similar taxes imposed with respect to the Products, which shall be the responsibility of the Purchaser. AMROTEC® will charge and collect any such taxes imposed on all sales to location in Hawaii or in any other location where AMROTEC® is obligated to charge and collect such taxes, or in lieu thereof, Purchaser shall provide AMROTEC® with exception certificate acceptable to such taxing authorities.
This order and performance by the parties hereunder shall also be subject to all applicable rules and regulations of the United States Government, including, but not limited to, export regulations of the United States Department of Commerce and State, as they may be amended from time to time.
COMMENTS, PRODUCT REVIEW, COMMUNICATIONS, AND OTHER CONTENT
Visitors may send and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin the content’s identity. All Purchasers of our E-commerce website must agree to provide us explicit content to send an invitation to review their order and item purchased from our website and automatic review reminder. Review reminders are sent via an independent service because people commonly consider reviews managed by shops themselves to be biased or incorrect. Independent collection of customer feedback also enables other optional features such as trust badges or verification of reviews.
DISCLAIMER OF WARRANTIES
THIS SITE IS PROVIDED BY AMROTEC® ON AN “AS IS” AND “AS AVAILABLE” BASIS. AMROTEC® MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, AMROTEC® DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AMROTEC® DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM AMROTEC® ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Further, AMROTEC® DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT THE INFORMATION ON THE WEBSITE IS 100% ACCURATE, COMPLETE, ADEQUATE, USEFUL, TIMELY, RELIABLE OR OTHERWISE. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. AMROTEC® MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE WEBSITE AT ANY TIME, WITHOUT PRIOR NOTICE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
LIMITATION OF LIABILITY
AMROTEC® WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL ECONOMIC DAMAGES. THIS LIMITATION OF LIABILITY DOES NOT APPLY TO CLAIMS FOR PERSONAL INJURY OR CONSUMER FRAUD.
AGREEMENT TO ARBITRATE DISPUTES
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. ARBITRATION IS A WAIVER OF THE RIGHT TO BRING SUIT IN COURT. THIS SECTION CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER. IF YOU ARE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS:
WE BOTH AGREE TO ARBITRATE: Purchaser and AMROTEC® agree to resolve any claims relating to these Terms through final and binding arbitration, except that, to the extent you have in any manner violated or threatened to violate AMROTEC®’s Intellectual property rights (for example, trademark, trade secret, copyright, or patent rights). Under such circumstances, AMROTEC® may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Site, or intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above.
WHAT IS ARBITRATION:
Arbitration is more informal than a lawsuit in court and seeks to resolve disputes more quickly. Instead of a judge or a jury, the case will be decided by a neutral arbitrator who has the power to award the same damages and relief that a court can. Thus, you agree that you are waiving your right to sue or go to court to secure relief, and instead agree to the arbitration process as stated in this provision. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed, and the remaining arbitration terms shall be enforced.
The Federal Arbitration Act governs the interpretation and enforcement of this dispute resolution provision. Arbitration shall be initiated through JAMS. Any dispute, controversy, or claim arising out of or relating to these Terms shall be referred to and finally determined by arbitration in accordance with the JAMS Streamlined Arbitration Rules and Procedures. If there is a conflict between JAMS Rules and the rules set forth in this Agreement to Arbitrate , the rules set forth in this Agreement to Arbitrate will govern. The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at http://www.jamsadr.com or 1-800-352-5267. To initiate arbitration, Purchaser or AMROTEC® do the following things:
(1) Write a demand for Arbitration. The demand must include a description of the Claim and the amount of damages sought to be recovered. You can find a copy of a Demand for Arbitration at www.jamsadr.com.
(2) Send three copies of the Demand for Arbitration, plus the appropriate filing fee to your local JAMS office.
(3) Send one copy of the Demand for Arbitration to the other party.
Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules, except that for claims of less than $1,000, you will be obligated to pay $25 and AMROTEC® will pay all other administrative costs and fees. In addition, for claims of less than $1,000, AMROTEC® will reimburse you for the $25 fee if the arbitrator rules in your favor. Arbitration under this agreement shall be held in the United States County where you live or work, Los Angeles, California, or any other location we mutually agree to, subject to State of Hawaii law. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
AUTHORITY OF ARBITRATOR
The arbitrator will decide the rights and liabilities, if any, of you and AMROTEC® and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the Arbitration Rules, and the Terms. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and AMROTEC®. The arbitrator’s decision may be entered as a judgment in a court of competent jurisdiction.
NO CLASS ACTIONS
You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed.
WAIVER OF JURY TRIAL: THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in court and are subject to very limited review by a court. In the event any litigation should arise between you and AMROTEC® in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, PURCHASER AND AMROTEC®. WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge. YOU ACKNOWLEDGE THAT YOU HAVE BEEN ADVISED THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING TO ACCEPT THIS AGREEMENT TO ARBITRATE.
OPT-OUT OF AGREEMENT TO ARBITRATE: You can decline this agreement to arbitrate by emailing AMROTEC® at email@example.com and providing the requested information as follows:
(1)Your Name; Your company name;
(3) Your Address;
(4) Your Phone Number;
CHOICE OF LAW/FORUM SELECTION
In any circumstances where the Agreement to Arbitrate Disputes permits the parties to litigate in court, these Terms shall be governed by and construed in accordance with the laws of the State of Hawaii, excluding its conflict of law rules. You further expressly consent and agree to submit to the exclusive jurisdiction and venue of a state court of competent jurisdiction located in Hawaii or federal court of competent jurisdiction in the District Court of Hawaii.